Our Approach

We provide a comprehensive systems assessment to help identify gaps and opportunities for enhanced business services .

Our Approach to IT Services

At PCe, we select the clients we work with based on several criteria. We assess a potential clients, ensuring there is a qualified IT requirement, budget, and cultural fit before we formally propose our managed IT services. With a view to maintaining a mutually beneficial, long-term partnership, we look for clients that place high value on honest, reliable, secure, standardized IT services that follow IT Best Practices whenever possible. And just to ensure an enduring and fruitful long-term relationship, we will always look for ways to REDUCE COSTS for our clients for the duration of our business relationship. Our ultimate aim is to make your IT operations a reliable, efficient, well-oiled machine.

Peter Perez – President

How We Do It

Step 1 – Learn

The initial, and most important step is to gain understanding about each other’s organizations to assess a potential fit. On our end, this  includes budgetary, technical, and cultural alignment. This engagement process ensures that PCe becomes acquainted with each propective client from the start. This is accomplished via an initial phone call and/or an in-person Zoom or Teams meeting.

Step 2 – Assess 

If we believe there is potential for a partnership between your organization and PCe Solutions, we will schedule an Onsite Assessment to “have a look under the hood”, so to speak. We’ll inventory your network and assess its general health based on industry Best Practices. This is a vital initial step, allowing us to determine the services you will require;  it’s also an excellent opportunity for you to see how PCe works and put a face to some of our Team members.

Step 3 – Propose 

Assuming we’re comfortable supporting your environment and you’re positive about working with us, we’ll summarize the results of our recent assessment in detail and create an amazing, customized proposal that outlines our scope of services, pricing, and time-frame.

Step 4 – Support 

If you accept our proposal and are onboard, we’ll send you an official IT managed services agreement. Next, our Project Services Team will coordinate with you to plan the onboarding, activation, and eventual IT support of your end-users and computing systems with a Go-Live date within 15 days. Finally, we will provide you and your staff with an all-important orientation of PCe’s services so everyone knows how IT Support services will work going forward.

Step 5 – Build

Rome wasn’t built in a day and neither are relationships. We believe that trust is earned over time, and we aim to earn that trust. Like fine wine, we believe that we get better with age, as we get to know your preferences and customs through regular support requests, capital projects, and strategy reviews. This will form a synergy that will  work with your existing workflows.  We’ll know what you need before you even have to ask.

Like what you’ve read so far? Let’s talk.

What Our Clients Are Saying

We think we’re great at what we do and so do our clients.

Aside from ensuring that our systems are always up to date and maintained, we enjoy PCe’s transparency and clear communication. They advise us when we need to make changes and we are never surprised or left wondering. …More

Kathleen D
Director
Accounting Firm

The biggest difference we noticed was the quality of service. We now have a network system that is reliable and years ahead of the sorry state it was in just a few months ago. I went from worrying if we were even going to have …More

Alex L
Office Manager
Engineering Firm

PCe, consistency has been the biggest benefit. We used to have our IT managed by separate companies in each of the cities we do business in. PCe now manages all our locations and is helping us find ways to centralize and streamline our IT operations even more. Things just run much …More

Cindy R
Vice President
Assisted Living & Healthcare

With PCe, waiting for support is no longer an issue. They are very responsive and resolve any issues we report very quickly. Unlike many other firms in the city, they also fully support Mac environments which was a big challenge …More

Tyler C
CEO
National Marketing Firm

Thanks to PCe, we now receive consistent quality service. PCe assigned a dedicated IT manager to our account who is well versed in our systems and is able to assist us quickly and efficiently at a moment’s notice. PCe always …More

Kerry M
Manager
Healthcare

I can say that aside from their transparent cost-structure their service excellence and knowledge has been a big improvement. What I like about PCe compared to other companies is that they are not constantly trying to sell …More

Dr. Rahul M
Owner
Dental Clinic

PCe has been able to smoothly handle the IT operations of two of our companies and company networks and helped us determine and make sense of where to delineate and where to merge network operations. Their regular on-going support and …More

Katie P
Business Development Manager
Oil & Gas

Aside from the support from PCs I have enjoyed the transparency and straightforward nature of their monthly billing. Regardless of whether we have a busy or slow month, I pay one fixed monthly fee and there are no hidden …More

Dr. Camellia P
Owner
Dental Clinic

With PCe, we have a dedicated IT manager assigned to our account. Our PCe consultant understands our network inside and out and fully understands the integration between our various industry specific programs. We also have a …More

Brent R
Owners
Van Line & Transportation Services

PCe Offers IT Consulting & Services For Today’s Business

The right people combined with the right solutions make your business technology the perfect, efficient mix.

Managed Services

Your should be the master of your technology, not its slave. Our expertise at connecting you with the best tools will make operating your business a pleasure. Rather than you working for technology, it will work smoothly for you. Our confidence will become yours.

Professional Services

PCe solutions can work with your existing in-house technology staff, or we can become your dedicated it department, making sure that your daily workflow goes smoothly and seamlessly. Speak to us today to determine the best fit for you and to understand how we can bring it all together.

Cybersecurity

A cyber security breach could be incredibly damaging and stressful for your business. PCe Solutions makes sure your digital house is secure. This can include a combination of software, as well as security education for your staff.

HaaS & Procurement

Hardware as a Service (HaaS) can be a game-changer for many businesses. PCe Solutions can explain the benefits, implement the plan that’s best for you and bring the best of all the world’s leading HaaS vendors to your business.

Cloud Service

Cloud services can reduce load on your local computers, reduce security vulnerabilities, Make backups much more automated, and virtually eliminate downtime. PCe Solutions is here to help you implement and choose the right cloud services.

Unified Communications & VoIP

VoIP can dramatically improve the ease of use and integration of your everyday business communications. For many businesses, VoIP softphone Solutions may be ideal. VoIP business phone solutions usually come with dramatically reduced monthly costs. Speak to us today about void the communication for your business.

Areas We Serve

Is your office located outside our service areas? We might still be able to help.
Fill out the form below to find out if PCe can still serve you.

Tampa

300-8875 Hidden River Parkway
Tampa, Florida 33637
USA

Direct: 813-435-3957
Open: Monday – Friday (8:30AM – 5PM)

Toronto

151 Yonge Street
Toronto, ON M5C 2W7
Canada

Direct: 416-208-7838
Open: Monday – Friday (8:30AM – 5PM)

Calgary

Head Office
500-5940 Macleod Trail SW
Calgary, AB T2H-2G4
Canada

Direct: 403-879-8643
Open: Monday – Friday (8:30AM – 5PM)

Vancouver

1500, 701 West Georgia Street
Vancouver, BC V7Y 1C6
Canada

Direct: 1-(855)-423-3183
Open: Monday – Friday (8:30AM – 5PM)

Edmonton

1400, 10665 Jasper Avenue
Edmonton, AB T5J 3S9
Canada

Direct: (780) 851-4524
Open: Monday – Friday (8:30AM – 5PM)

With a long list of top-tier technology partners, we’ve got you covered